HelpDesk Solutions
We offer remote Help Desk Services focused on the 50-200 employee business. Our mission is to augment your current IT staff to address Tier 1 Help Desk user support issues, in order to relieve your on-site IT resources to perform more strategic tasks.
The benefits to your organization are:
- Web based ticketing system: enter, check status and offer accountability.
- Real time remote support to user issues
- Monthly reporting
- Reallocation of your on-site expertise to focus on strategic, proactive maintenance, lifecycle planning while overflowing user support to a central location.
- On-line web chat
Our certified staff offers a cost effective, accountable, incremental resource to your organization allowing a better use of your team.
Typical Duties:
- First and some second level workstation issues
- Address virus and malware issues
- Escalation of workstation hardware issues under warranty with manufacturer
- Email issues
- Procurement, staging and roll-out for refresh
- Uniform software roll-out across enterprise
