Remote Support Solutions: Long Term vs. Short Term Benefits
With more and more of your employees working in the field, the need to provide remote support continues to become all the greater. This is probably true with your company as well, though for reasons beyond mobile employees.
Your biggest dilemma is perhaps wondering how a long-term support solution could help you. If you already know some benefits of remote support, you know how essential it is in solving tech emergencies.
When you need help immediately, remote support helps you in the short-term, but it's better to find a service giving you long-term service to prepare for the future.
Receiving Remote Support Throughout the Year
Using remote support from a quality IT provider is going to protect you immediately when you suddenly experience a tech disaster. Whether it's a virus shutting down your network, or something happening to your mobile devices in the field, finding help remotely helps solve a problem faster.
While this saves an IT technician from having to visit you in person, think about how this benefits you in the years ahead.
Recent reports show the future of online threats and tech complexities increasing exponentially. Despite many attempts to solve security issues, tech problems are always going to occur.
This proves the long-term benefits of remote support, especially when a tech mishap occurs at the most inopportune times.
Saving Money On Hiring IT Staff
One of the biggest differences between the short-term and long-term benefits of remote support is the cost. You'll see an immediate difference in not having to hire an IT support team on-site.
Over several years, though, you'll really start to see your ROI on outsourcing remote support. Not having to have IT staff on a continual payroll is going to save you more money you can use for other things.
Remote support only requires an internet connection or a phone for a technician to help you solve a problem.
Using Other Remote Support Options in the Future
Your immediate needs for remote support might initially mean support by phone when something goes wrong. Over time, you may need some other options for more complex situations.
Since technology is going to become more complicated using wireless devices, you'll want support options like using a support portal or email. Using these work just as fast and use a ticketing request system to move things forward.
Calling is always still an option, yet lines can sometimes become busy. Voice mail is a continuous feature so you can get a support request going in the system.
Email requests are equally fast, and a technician can start working on a problem remotely through your internet line. Or, they may call you if they need more questions about what the problem is.
Helping Those Relying on Mobile Devices
Those employees working in the field are going to gain more benefits over the long-term when they have easy remote support to consult. A lot of your employees may rely on mobile devices every day to enter or retrieve data to help customers.
What happens if their mobile device suddenly shuts down due to a virus, or just a technical error they can't control?
Remote support gets them the help they need in a hurry without having to wait to get things repaired when returning to the office.
Your BYOD policy may mean dozens of mobile devices throughout your workplace or in remote locations. Over the long-term, this is going to help prevent possible downtime your employees would experience when something goes awry.
Visit us at Netsafe Solutions to learn about our managed IT services and the remote support solutions we offer to all businesses.