The Great Debate: In-House or Remote IT Support?

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Computer systems are a part of any company’s day-to-day operations from processing orders and storing customer information to running websites and hosting a variety of software applications just to name a few.

However, computer systems aren’t always perfect even though they make running your business a seamless effort. Technical errors are likely to arise at any given time and you’re going to need an expert who can troubleshoot and solve the problem.

The question then becomes whether it makes sense for your business to have in-house or outsourced IT support that addresses your computer, telephone, mobile and internet issues.

As time and technology progresses, more and more companies are moving towards outsourcing their IT support. However, every infrastructure requires a different amount of support there is no right answer when it comes to deciding between on-site or off-site IT support. It all depends on where your business is at, what your IT needs are, and what you can afford. For example, using outsourced support can lower your overall costs while raising the level of support.

Throughout this guide, we’ll be outlining the benefits of outsourced IT support vs the realities of in-house support and give you some things to consider in order to discover what solution works best for your business.

  • The undeniable benefits of outsourced IT Support

  • The reality of internally housing your IT support

  • How to determine which works best for your company

  • Your checklist to transitioning from in house to remote IT support