An increasing number of organizations are adopting a voice over Internet Protocol (VoIP) or cloud-based phone system, which is a SaaS application that facilitates clear, reliable phone calls. By moving your phone system to the cloud, you eliminate the wires or central server your IT team must manage, and you will have the same features as a conventional phone system, such as call recording and voice mail. In addition, you will likely have other, very useful features like holding online meetings with video and messaging.

What is VoIP?

A cloud-based phone system utilizes VoIP, which turns analog audio signals into digital data for transmission over the internet. Your organization benefits from this technology because it enables free phone calls over the internet. You bypass the phone company and the costs of standard phone calls, but still maintain the clarity and reliability that conventional phone calls offer.

Cost Savings

Not only will you realize cost savings on individual charges for each call, a cloud-based phone system allows you to avoid the capital expenditure for an on-site phone system including software licenses and network hardware. With a cloud-based phone system, you purchase the phones and perhaps a router, and you use the operating expense model rather than amortizing the capital expense. You pay only for the service you need and lower the long-term cost of ownership.

Mobility for Multisite Offices

Users may be anywhere and still use your cloud-based phone system. You will never miss a phone call, and all users have access to the same functionalities and features across any type of device. In addition, some cloud-based phone systems enable desk phone features across tablets and smartphones. This promotes professionalism and uniformity between your mobile staff who are in multiple locations. Even with this mobility, you will have call transfer, conference calling, extension dialing, video conferencing and more.

Redundancy and Reliability

Having a reliable communication system is crucial in today’s competitive marketplace. Cloud-based phone systems are reliable and redundant. Many of the systems available have many layers of redundancy at the infrastructure, network, and application layers to avoid any single point-of-failure. If your organization experiences a power outage, the phone calls will still come through. Your customers will not receive the typical busy signal that can happen with a power outage leading them to assume you have gone out of business.

Your company’s phone system plays a key role in the business operations and the customer experience. Migrating to a cloud-based phone system can save you on expenses and enhance mobility and reliability. Your team will have the time to focus on objectives and growing your business.

NetSafe Solutions can assist you with the move to the cloud while preparing your organization to embrace the future of global communication. We offer a free assessment, so there is no cost or obligation to learn more about taking the next step towards growth and success. With NetSafe Solutions, you benefit from innovative IT strategies and access to expert assistance. Contact us today to get started.

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