IT Helpdesk Services
You need someone else to deal with your team’s never-ending
technology questions. Hand-off your IT issues to our team of
problem-solvers with our Remote Helpdesk Technical Support.
Sick of those never-ending technology questions?
Grab a hold of your IT with this checklist. We want you to be able to focus less on technology problems and more on your business. Download our FREE checklist today
ARE YOU A…
Small Business without an IT Department
Our Business Hours Helpdesk acts as your IT support, addressing computer, telephone, mobile and internet issues.
Larger Company with an IT Department
Netsafe’s Enterprise Helpdesk is positioned to augment your IT staff and free them from the recurring basic end-user issues.
Small Business IT Service Pricing
Small Business IT Services start at $200/month, based on how many users and servers your business has.
All contracts are custom.
SMALL BUSINESS IT SERVICES
Users can reach our helpdesk via telephone, email, or chat and all issues are entered into a ticketing system and tracked to closure.
- Microsoft Office Suite Installation and Support
- Email Issues
- Password Changes
- Folder Access
- Virus Removal
- Peripheral Device Troubleshooting
- Operating System
- File Recovery
- Phone Set-up
- Printer Issues
- Computer Replacement
- Server Management
- Proprietary Application Support
- Third Party Vendor Interactions: Printer, Telephone system, Internet service provider, Core practice software
WHY NETSAFE FOR YOUR SMALL BUSINESS IT SERVICES?
Receive support when you need it.
Use helpdesk support day-to-day, as-needed, by calling or emailing our bank of technicians.
Save money.
Helpdesk services from our team is a fraction of the cost of a full-time employee.
Receive support when you need it.
Our customized accountability and ticketing software keeps our helpdesk technicians in touch with you to report their progress on solving your issues.
Stress less about unpredictable charges.
Our flat rate services plans serve as your IT insurance plan for any issues that may arise.
Get resolutions faster.
Our team of support specialists can diagnose and fix most problems remotely
for improved response times because they know your system.
Enterprise IT Support Pricing
Enterprise IT Support is priced based on a minimum of 100 users, starting at approximately $20/seat. Your total user count and scope of work will determine your final price.
All contracts are custom.
ENTERPRISE IT SUPPORT
Our US-based helpdesk service is priced on a per-user basis with unlimited business hours support.
- Microsoft Office Suite Installation and Support
- Email Issues
- Password Changes
- Folder Access
- Application Installs
- Virus Removal
- Peripheral Device Troubleshooting
- Operating System Management
- File Recovery
- Phone Set-up
- Printer Issues
- Computer Refresh / Replacement
- Proprietary Application Support
WHY NETSAFE FOR YOUR ENTERPRISE IT SUPPORT?
Resolve communications issues.
Use our dedicated team of vetted and experienced techs to offload your day-to-day problem solving with users.
Achieve high trouble resolution rates.
Especially for repetitive and tedious issues, since we would have the appropriate permissions to solve the issue.
Minimize management requirements.
In-house managers don’t worry about staffing coverage when employees are out of office. Stress less about hiring and training.
Reduce the occurrence of repeat issues.
As we identify trends in user errors and other problems, we find permanent solutions and preventative measures.
Delegate repeated low-level issues away from
your internal IT team.
Free up their time for more critical projects directly related to core functions
of your business. We can escalate issues to the on-site engineer, if needed, to
provide a seamless support experience.
Our Client ReviewS
See what our clients have to say about our IT helpdesk support.
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DJ
Once again, we have had great support service from the NetSafe Team! Way to go, Dave!
Lauren
We are impressed with how quickly you have resolved our issue. Thank you
Chad
Did a great job supporting with our issues today. Was professional and fast. Thank you!!
Meri
I really appreciate the technician assistance in addressing this matter. The technician was thorough and checked in daily, as well as being very responsive. Again, I greatly appreciate everything.
CUSTOM CONTRACTS
Your Needs Influence Our Scope of Support
At Netsafe, we know every businesses’ technology needs are different. That’s why we don’t offer cookie cutter plans.
Before we propose a contract, we take the time to get to know you, your infrastructure, your business processes and IT needs. This way, we can provide the best IT solutions to help you and your business run at it’s best.
We will never sell you on services you don’t need and we will never just "wing it." Our services are meant to truly help your business.
TECHNOLOGY CONCIERGE
Fixing Problems Head-On So You Don’t Have To
We are your “middleman” between your business and service providers. If needed, we can facilitate solutions through a 3rd party.
No matter what, we will never leave you high and dry with broken systems. We go straight to the source to get your systems running again. We’ll handle the tech-speak so you can get back to your business. You can track our progress from start to finish with our ticketing system.
We handle the tech-speak so you don’t have to.
OUR BLOG
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Ransomware tales: The MitM attack that really had a Man in the Middle
by Paul Ducklin It’s taken more than five years for justice to be served in this case, but the cops and the courts got there in the end. The UK law enforcement office SEROCU, short for South East Regional Organised Crime Unit, this week reported the peculiar tale of...
Building the foundation for a sustainable data center
Today, every organization should focus on sustainability. For the planet and for the business. And data centers should be a key focus of any sustainability strategy. Energy-hungry and heat-generating data-center servers and switches draw up to 2 percent of...
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