To establish a remote connection:

If a remote connection is not readily available the Netsafe technician will create a new public session for you.

Once the new public session is available you will see it in the “Welcome” area to the right. Click on the Red Arrow next to your name or put in a connection code when requested to do so.

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Netsafe Client Support Portal

For current clients to communicate their IT issues

Submit a Ticket

Having a technical issue? Submit a ticket to our helpdesk here and a tech will be on your case.

Establish a Remote Connection

Share your screen with our IT helpdesk techs so we can diagnose your issues.

Check the Status of your Support Ticket

Log in to our helpdesk portal to check the status of your ticket.