Netsafe Client Support Portal

For current clients to communicate their IT issues

Submit a Ticket

Having a technical issue? Submit a ticket to our helpdesk here and a tech will be on your case.

Establish a Remote Connection

Share your screen with our IT helpdesk techs so we can diagnose your issues.

Check the Status of your Support Ticket

Log in to our helpdesk portal to check the status of your ticket.


In-House vs Outsourced IT Support

What are the benefits of getting IT support from outside your company and the realities of in-house support? Download our FREE guide on what to consider in your search for the best solution for your business.

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On-Site IT services | Netsafe

On-Site IT Services

Our business IT technicians are where you need them, when you need them.

  • Designated IT Technician in Your Office
  • Access to Helpdesk and Technical Support Concierge
  • Backups and Servers Maintenance
  • Lifecycle Management - Licenses and Hardware

PLUS all IT Helpdesk Services

As your on-site IT department, our on-site tech support technicians provide the exact maintenance your infrastructure needs and eliminate your need to hire internal IT staff.

Our team of on-site IT technicians is always there when you need them, keeping the systems running that control your production at a flat rate. All while reducing the expense and management of an in-house employee.

On-Site IT Services | Netsafe

Benefits of a Netsafe Tech in Your Office

  • Minimize your down days. With a designated IT professional at your business, your systems will stay running, at a flat rate.
  • Your tech can flow between multiple locations for your business. We provide designated on-site IT personnel to businesses in the Carolinas within a 75-mile radius of Charlotte, between Asheville, Columbia and Greensboro.
  • You make your technicians' schedule. From four hours to five days a week, your designated tech team will keep your systems running in person.
  • Take advantage of our cost savings analysis. As your designated tech gets to know your systems and processes, we can review your technology expenses (service contracts, hardware costs, repair expenses and repetitive issues) to help you reduce costs and streamline your processes.
  • Access business hours helpdesk, too. On days when your tech isn't scheduled to be at your business, call or email our on-demand technicians for support.

Our Client ReviewS

See what our clients have to say about our on-site IT support services and our technicians.

Why outsource your IT support to Netsafe's on-site techs?


Can Outsourcing Your Desktop Support Save Time?

Computer systems aren’t always perfect even though they make running your business a seamless effort. You need an expert who can troubleshoot and solve the problem. IT professionals can be expensive to hire full-time. Sometimes one person isn't enough. 


The Power of an Outsourced IT Technician

With a Netsafe technician on-site every day, access to our business hours helpdesk support, and full network design and project management services, we eliminated this company's need for an IT director, the hourly contractor, and 3rd party Help Desk company.


When You Work with Us, You Get a Team

Once we understand your needs and plan your services, we designate a team of Netsafe techs to service your office(s). To provide you with reliable and accountable IT solutions, you will never rely on just one tech. This way, if one tech is out, you are still supported by a team that knows your business’s systems.

As your team spends time with you and your system, we can identify trends and problem areas, and be proactive to prevent future issues. We will work together to find solutions to recurring problems at the source and offer suggestions.

We document all of this for your company in our helpdesk software.


Your Needs Influence Our Scope of Support

At Netsafe, we know every businesses’ technology needs are different. That’s why we don’t offer cookie cutter plans.

Before we propose a contract, we take the time to get to know you, your infrastructure, your business processes and IT needs. This way, we can provide the best IT solutions to help you and your business run at it’s best.

We will never sell you on services you don’t need and we will never just wing it. Our services are meant to betrue to help your business.


Schedule Your Consultation

Are you interested in how our IT Helpdesk support can help your business? Book a consultation and ask us about our cost savings analysis.

Book NOW