In-House vs Outsourced IT Support
What are the benefits of getting IT support from outside your company and the realities of in-house support? Download our FREE guide on what to consider in your search for the best solution for your business.
ON-SITE IT SERVICES
Our business IT technicians are where you need them, when you need them.
- Designated IT Technician in Your Office
- Access to Helpdesk and Technical Support Concierge
- Backups and Servers Maintenance
- Lifecycle Management – Licenses and Hardware
PLUS all IT Helpdesk Services
As your on-site IT department, our on-site tech support technicians provide the exact maintenance your infrastructure needs and eliminate your need to hire internal IT staff.
Our team of on-site IT technicians is always there when you need them, keeping the systems running that control your production at a flat rate. All while reducing the expense and management of an in-house employee.
BENEFITS OF A NETSAFE TECH IN YOUR OFFICE
- Minimize your down days. With a designated IT professional at your business, your systems will stay running, at a flat rate.
- Your tech can flow between multiple locations for your business. We provide designated on-site IT personnel to businesses in the Carolinas within a 75-mile radius of Charlotte, between Asheville, Columbia and Greensboro.
- You make your technicians’ schedule. From four hours to five days a week, your designated tech team will keep your systems running in person.
- Take advantage of our cost savings analysis. As your designated tech gets to know your systems and processes, we can review your technology expenses (service contracts, hardware costs, repair expenses and repetitive issues) to help you reduce costs and streamline your processes.
- Access business hours helpdesk, too. On days when your tech isn’t scheduled to be at your business, call or email our on-demand technicians for support.
Our Client ReviewS
See what our clients have to say about our on-site IT support services and our technicians.
We really appreciate Netsafe's needs assessment of our system when we first met them. They looked at our network and presented us with a cost savings analysis right off the bat to save us money. They’ve met our expectations with service and attention. They are collaborative, and the monthly meetings are extremely helpful.
With Netsafe, we’ve got a team working for us. When our on-site Netsafe account manager isn’t scheduled to be in the office, we can get in touch with someone else at the helpdesk. We love having a whole team supporting us, not just one person. Their broad bank of knowledge helps pull their expertise in different areas to give us great results.
Quick with response to an issue and TRULY dedicated to fixing it. They will always follow up upon project completion to verify all issues have been taken care of. A+
We look to Netsafe for ways to improve our systems in-house so we can be more efficient on-site or off-site. Our on-site Netsafe tech, Jonathan, is really good about making suggestions and researching what will work for our specific needs and what won’t and stays on top of things to keep us up to date.
I tell them the functionality my team needs, and trust them to make it happen. They work as our face-to-face, dedicated advisor and we can trust that they will give us the best solution that we need.
WHY OUTSOURCE YOUR IT SUPPORT TO NETSAFE’S ON-SITE TECHS?
Can Outsourcing Your Desktop Support Save Time?
Computer systems aren’t always perfect even though they make running your business a seamless effort. You need an expert who can troubleshoot and solve the problem. IT professionals can be expensive to hire full-time. Sometimes one person isn’t enough.
The Power of an Outsourced IT Technician
With a Netsafe technician on-site every day, access to our business hours helpdesk support, and full network design and project management services, we eliminated this company’s need for an IT director, the hourly contractor, and 3rd party Help Desk company.
YOUR DESIGNATED TECH TEAM
When You Work with Us, You Get a Team
Once we understand your needs and plan your services, we designate a team of Netsafe techs to service your office(s). To provide you with reliable and accountable IT solutions, you will never rely on just one tech. This way, if one tech is out, you are still supported by a team that knows your business’s systems.
As your team spends time with you and your system, we can identify trends and problem areas, and be proactive to prevent future issues. We will work together to find solutions to recurring problems at the source and offer suggestions.
We document all of this for your company in our helpdesk software.
Your Needs Influence Our Scope of Support
At Netsafe, we know every businesses’ technology needs are different. That’s why we don’t offer cookie cutter plans.
Before we propose a contract, we take the time to get to know you, your infrastructure, your business processes and IT needs. This way, we can provide the best IT solutions to help you and your business run at it’s best.
We will never sell you on services you don’t need and we will never just wing it. Our services are meant to betrue to help your business.
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