If you use AuthPoint, your AuthPoint Gateway software must be updated to the latest available version (v5.1.5) by 10 October 2019 (APAC cloud region users), by 16 October 2019 (EMEA region), and by 17 October 2019 (AMER region) in order to avoid an outage in your service. If you do not update your AuthPoint Gateway before this time, all users who try to use AuthPoint to authenticate will experience a failure.

Please read the Knowledge Base article for more information and to get detailed upgrade instructions.

Subscribe to our Blog & Newsletter!

Subscribe to our Blog & Newsletter!

Join our mailing list to receive the latest news and updates from our team. We will give you the latest tech articles and updates on our new products!

You have Successfully Subscribed!

Netsafe Client Support Portal

For current clients to communicate their IT issues

Submit a Ticket

Having a technical issue? Submit a ticket to our helpdesk here and a tech will be on your case.

Establish a Remote Connection

Share your screen with our IT helpdesk techs so we can diagnose your issues.

Check the Status of your Support Ticket

Log in to our helpdesk portal to check the status of your ticket.