Your push message didn’t arrive? Don’t worry, a new version of the AuthPoint App for Android and iOS is now available for download with the new “Pull Authentication” feature.

AuthPoint’s Push authentication is what makes our solution one of the most secure and user-friendly MFA options in the market. This feature provides complete information about the user, their location and device, which adds increased levels of security when approving or denying access to applications. This technology is also more secure and reliable than SMS authentication because the communication is fully encrypted in the app.

But as with any other notification solution, we depend on Google Cloud Messaging or Apple Push Notification Service to deliver Push-based authentication messages. While we know that notifications normally arrive in less than 3 seconds, there are times when it takes longer, which affects the user experience of our AuthPoint users – but we have no control over the third-party services.

We are happy to introduce the new “Pull Authentication” feature. If your Push message doesn’t arrive in a few seconds, just open your AuthPoint App or click on “Check for pending notifications” on your phone, and we will retrieve the notification from AuthPoint in WatchGuard Cloud to make sure you don’t miss notifications. No more delays and no more waiting!

Note: The Pull Authentication feature is supported in versions 1.13.0 and beyond.

Subscribe to our Blog & Newsletter!

Join our mailing list to receive the latest news and updates from our team. We will give you the latest tech articles and updates on our new products!

You have Successfully Subscribed!

Netsafe Client Support Portal

For current clients to communicate their IT issues

Submit a Ticket

Having a technical issue? Submit a ticket to our helpdesk here and a tech will be on your case.

Establish a Remote Connection

Share your screen with our IT helpdesk techs so we can diagnose your issues.

Check the Status of your Support Ticket

Log in to our helpdesk portal to check the status of your ticket.