How to Choose Between Remote and On-Site Support

Subscribe to email updates

IT solutions can be a service that may be performed on-site with an in-house team or remotely through an outsourced vendor. As the cloud has expanded and many businesses have shifted services to remote providers, the conversion to offsite resources has become more viable, more cost-effective, and more attractive than hiring in-house staff. In many instances, the quality of service is better, and your company can save on overhead expenses while tapping into a greater knowledge base.

When considering remote versus on-site support, assess what your business must do to initiate and implement an on-site IT team:

  • Identify, hire and maintain qualified employees
  • Pay wages, payroll taxes, and benefits
  • Train and certify IT staff
  • Create a physical workspace
  • Purchase and install the required equipment
  • Cover additional telecommunication expenses such as in-coming toll-free calls

So, does it make sense for your particular company to use remote versus on-site support? Increasingly, the pros of going remote far outweigh the pros of an on-site team.

Remote Support Vs In-House Employee

Shifting to remote services is less expensive overall than hiring and maintaining a professional, full-time staff. In the outsourced model, many of the associated costs are spread across multiple clients. Also, your company will avoid the ongoing expenses associated with professional training and certification of IT staff.

Moreover, outsourced groups utilize sophisticated monitoring and exception reporting systems to be able to be quickly notified of problems and begin problem resolution. Network components can be proactively monitored for server health, computer health, data backup success, etc.  All of the requests are tracked in a ticketing system where problems are managed from beginning to end, trends can be identified and more importantly, the end users can hold the provider accountable.  All of these services are bundled into the outsourced providers’ service plan providing a high quality of service to customers.

This is critical in the competitive, global marketplace. One disruption can negatively impact your business.

Remote Saves on Overhead

Choosing remote versus on-site support helps you avoid other expenses such as upfront or hidden costs. Hiring an on-site IT team means investments in computers, office space, desks, telephone extensions, payroll taxes, workmen’s comp, insurance, vacation, and other benefits. For many companies, maintaining a full-time IT staff with salaried professionals is significantly cost-prohibitive and not a viable option.

Another benefit to using remote versus on-site support is the expertise that outsourced services provide. You have access to a knowledge base that extends across many industries and systems, and this means highly efficient identification of problems as well as expert advice regarding upgrades that will improve your business processes. In today’s global arena, you would be paying additional training costs to keep your on-site staff up-to-date on innovations rather than having top-flight knowledge and experience for a fee.

Key Takeaway

NetSafe Solutions provides you with access to a broad knowledge base and excellent remote support. We can help you with everything from total network management, security, cloud storage, communication services, virtualization, and other cloud services that will streamline your IT solutions and enhance profitability. Contact us today to learn more about how we can be your technology partner while you focus on your clients and driving your business.