Managed IT Services in Charlotte, North Carolina and Surrounding Areas

Reinforcing your IT infrastructure is an excellent tactic for long-term productivity.

Stake Your Claim in the Business Technology World With Our Managed IT Support

Business technology presents a world of possibilities, a wealth of knowledge waiting to be tapped. Netsafe Solutions understands the power of technology and have spent over two decades helping businesses navigate this shifting landscape.

Netsafe Solutions understands the power of technology and have spent over two decades helping businesses navigate this shifting landscape.

We use our consulting services to empower businesses, eliminating the confusion and complexity that technology often presents, to instead offer clear and concise solutions tailored to your exact needs.

We Simplify Technology Complexities With Fully Managed IT Services

Technology sometimes feels like an overwhelming labyrinth of jargon, acronyms, and technical complexities. However, at Netsafe Solutions, we firmly believe in cutting through the noise and presenting technology clearly and understandably.

Our managed IT services are meticulously designed to demystify technology’s intricacies, providing comprehensive yet accessible explanations. We are dedicated to ensuring that you completely understand your technology needs without drowning you in unnecessary details.

Explore a World of Technology Possibilities With Netsafe Solutions

Our technicians are ready to collaborate with you and start laying the foundation for the next step in the evolution of your technology infrastructure.

IT Support

Our IT support services are designed to provide prompt assistance and resolution to any technical issues your business may encounter. Whether troubleshooting software problems, fixing hardware glitches, or resolving network connectivity issues, our team of experts is available to keep your operations running smoothly.

Our Support Services

Managed Security

Netsafe Solutions’ managed security services offer robust protection against cyberthreats, data breaches, and malicious attacks. We continuously monitor your network, implement advanced security measures, and proactively address vulnerabilities to safeguard your data and assets.

Our Security Services

IT Consulting

Navigating the complexities of technology can be challenging. Our IT consulting services provide you with expert advice and guidance on the best technology solutions to meet your business objectives. Whether you are looking to optimize your infrastructure, upgrade your systems, or adopt cloud solutions, our consultants will tailor a strategy to suit your needs.

Our Consultative Services

Project Services

Our project services team is here to assist you when it is time for technology upgrades or implementing new solutions. From initial planning to execution, we handle every aspect of your IT projects, ensuring they are delivered on time and within budget.

Our Project Services

Build IT Solutions and Services Centered Around Your Goals

Take the chance to discover your business’s potential for growth and efficiency—Netsafe Solutions partners with clients to explore their current IT capabilities and identify areas for improvement. Our experts build a robust proposal based on our meeting findings, ensuring you have a clear roadmap for optimizing your technology infrastructure.

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See Evidence of Our Dedication to Delivering Peerless Charlotte IT Solutions

Netsafe Solutions is committed to providing exceptional IT services and solutions that improve your agility and continuity across the board. We have collected a few case studies to showcase how our expertise, pursuit of customer satisfaction, and innovative approach have helped businesses overcome obstacles, optimize their IT infrastructure, and fulfill their visions for a more robust, fully managed technology suite.

Enhanced Help Desk Solutions

Challenge
An auditor with approximately 150 employees across five states had an in-house IT team of software developers responsible for network infrastructure support. However, the internal team struggled to justify the cost of a dedicated IT person to handle day-to-day user queries and basic troubleshooting. Additionally, they needed assistance with a computer refresh initiative to standardize laptops and desktops with a uniform software application image.
Solution
Netsafe Solutions proposed an Enterprise Help Desk solution, offering standard business hours support through a ticketing system to efficiently handle and resolve all user requests. The client was given access to the ticketing system to monitor the status of their queries. For the computer refresh, Netsafe designed standard desktop and laptop configurations with a unified software image. The customer provided user details, and Netsafe handled the ordering, preparation, and remote installation, updating the asset inventory through invoicing.
Key Benefit
The client enjoyed numerous benefits from this solution, including:

Significant Cost Savings: Netsafe’s service cost was approximately 40% of a full-time employee’s expense, without the hassles of recruitment, training, benefits, and vacation coverage.

Seamless Day-to-Day Support: Users could access the help desk staffed with a team of skilled technicians for timely assistance.

Timely Computer Refresh: The refresh adhered to corporate standards and was completed efficiently.

Streamlined Activity Management: The ticketing system effectively tracked and managed all interactions.

Streamlined IT Support Solutions

Challenge
An organization with 350 employees and 20 locations in North Carolina faced multiple IT issues, a lack of user support, and inefficiencies in its IT infrastructure. The company had a full-time IT Director, a local contractor, and an outsourced IT Help Desk, but the existing support model was not cost-effective and lacked transparency.
Solution
Netsafe Solutions proposed a comprehensive, fully outsourced support plan, consolidating all responsibilities under one team. This included a dedicated on-site technician, business hours Help Desk support, network design, and project management services. By eliminating unnecessary costs and optimizing services, the company achieved a 32% reduction in operating expenses compared to its previous support model.
Implementation
- Conducted a thorough infrastructure inventory and repaired critical servers
- Optimized wireless and printing expenses, saving significant costs
- Improved inter-site connectivity with an overlay network to enhance performance
- Standardized laptop and desktop refresh, deploying refurbished laptops where appropriate
- Introduced monthly Executive Service reviews to ensure alignment and satisfaction
Results
- Significant cost savings achieved through standardized services and optimized contracts
- Enhanced service levels with regular performance metric reviews.
- Robust data backup and monitoring processes in place
- Improved network performance at a more cost-effective rate
- Simplified user access and uniform application usage for better productivity
- Aligned IT resources with the corporate mission, supporting business objectives effectively

Scalable Cloud Solution

Challenge
Netsafe Solutions supported a food manufacturing business with their servers hosted in Microsoft Azure cloud. The client faced the task of replacing their servers with new technology while experiencing rapid growth at approximately 30% annually. Uncertain of their future needs, they were concerned about investing in hardware that might become obsolete or insufficient within a year. They needed a solution to handle their growth while remaining cost-effective and adaptable.
Solution
Netsafe proposed migrating their domain controller, file server, and application server to the Microsoft Azure Cloud. Azure offered hosted servers that could be scaled based on utilization, allowing the client to deploy servers according to their business demands. As the business expanded its line of services, they easily expanded the server capacity without significant costs.

With Azure, the client paid a monthly fee for the services they consumed, eliminating concerns about hardware or software upgrades. The cloud-based services offered swift replication and movement to another data center in case of issues with the primary server. Additionally, the servers were imaged and stored off-site for seamless backup.
Benefit
The solution provided greater productivity, flexibility, and adaptability:
- All network infrastructure located in the cloud and securely backed up off-site
- Swift addition or removal of computing power as needed
- Elimination of concerns about costly hardware and software upgrades
- Universal and secure access to corporate resources for users, promoting seamless remote work opportunities

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Managed IT Services in Charlotte, North Carolina and Surrounding Areas

Stake Your Claim in the Business Technology World With Our Managed IT Support

We Simplify Technology Complexities With Fully Managed IT Services

Explore a World of Technology Possibilities With Netsafe Solutions

IT Support

Managed Security

IT Consulting

Project Services

Build IT Solutions and Services Centered Around Your Goals

See Evidence of Our Dedication to Delivering Peerless Charlotte IT Solutions

Enhanced Help Desk Solutions

Challenge

Solution

Key Benefit

Streamlined IT Support Solutions

Challenge

Solution

Implementation

Results

Scalable Cloud Solution

Challenge

Solution

Benefit

Down-to-Earth IT Specialists

About Us

What We Do

Contact Us