In-House vs Outsourced IT Support
What are the benefits of getting IT support from outside your company and the realities of in-house support? Download our FREE guide on what to consider in your search for the best solution for your business.
IT Helpdesk Services
Customized IT helpdesk services for the way you do business
- Receive support when you need it. Use helpdesk support day-to-day, as-needed, by calling or emailing our bank of technicians.
- Save money. Helpdesk services from our team is a fraction of the cost of a full-time employee.
- Get resolutions faster. Our team of support specialists can diagnose and fix most problems remotely for improved response times because they know your system.
- Track your issues to closure. Our customized accountability and ticketing software keeps our helpdesk technicians in touch with you to report their progress on solving your issues.
- Stress less about unpredictable charges. Our flat rate services plans serve as your IT insurance plan for any issues that may arise.
ON-SITE IT SERVICES
Our business IT technicians are where you need them, when you need them.
- You make our technicians’ schedule. From four hours to five days a week, your designated tech team will keep your systems running in person.
- Minimize your down days. With a designated IT professional at your business, your systems will stay running, at a flat rate.
- Access business hours helpdesk, too. On days when your tech isn’t scheduled to be at your business, call or email our on-call technicians for support.
Our Client ReviewS
See what our clients have to say about our managed IT support services.
We really appreciate Netsafe's needs assessment of our system when we first met them. They looked at our network and presented us with a cost savings analysis right off the bat to save us money.
With Netsafe, we’ve got a team working for us. When our account manager is out of the office, we can get in touch with someone else at the helpdesk. We love having a whole team supporting us, not just one person. Their broad bank of knowledge helps pull their expertise in different areas to give us great results.
Netsafe Solutions is by far the best IT Solutions group. They are fast and dependable. I would recommend these guys to anyone looking for IT support.
For all your technology and telecom needs, Netsafe has been our go-to partner for many years. The owners take a personal view of your needs and fulfill them without any extras. Strongly recommend them without hesitation.
We look to Netsafe for ways to improve our systems in-house so we can be more efficient on-site or off-site. Our account manager, Jonathan, is really good about making suggestions and researching what will work for our specific needs and what won’t and stays on top of things to keep us up to date.
Industries we serve
You have to keep your business running – the line can’t be down.
Our team of on-site IT technicians is always there when you need them, keeping the systems running that control your production at a flat rate. All while reducing the expense and management of an in-house employee.
You need to be able to share information between your sites, with a solid communication network to help keep your projects on time.
Our combination of Helpdesk and on-site services keeps your team in the field supported and connected. In the busy world of construction, we keep your systems running as your IT partner.
You need someone else to deal with your team’s never-ending technology questions.
Hand-off your IT issues to our team of problem-solvers with Remote Helpdesk Technical Support and optional on-site visits for busy professionals, so your team can focus on what it does best.
You need IT support, but you also need to meet your budget.
Don’t get burned by another in-house IT employee. With our managed IT support package, you have a predictable monthly rate with no budget surprises. Plus, you get a Helpdesk with a reliable team of technical expertise, without managing another employee.
YOUR IT INSURANCE PLAN
We are Your Technology Safety Net
You need an IT insurance plan to give you peace of mind. Our flat-rate coverage contracts will keep your business running and minimize downtime.
Your IT service contract shouldn’t limit your solutions.
We agree to a fixed cost that covers any issues that may arise at your business. You won’t be charged by the hour. If something breaks, we’re there to fix it because we know your business can’t afford to have your network go down. Our reliable services are proactive and preventative to keep your systems healthy and running.
We’ll Keep You Running, You Can Depend on IT.
COST EFFICIENCY ANALYSIS
Our Business Was Built to Save You Money
Part of our client onboarding process is to review your technology expenses (service contracts, hardware costs, repair expenses) and help you reduce costs and streamline your processes.
Our team of partners can offer savings solutions from phone to printers, and other service contracts you have.
This not only helps us work more efficiently on your systems, but provides you with savings that fund our comprehensive IT services. Ongoing, we conduct a yearly review of expenses related to your business- impacting technology needs, and create a plan to your reduce costs. Having a dedicated teams allows us to identify trending service issues that can also cost you, and develop preventative fixes.
Enterprise Remote Help Desk Solutions We support an auditor with approximately 150 employees spread across five states. The client has an in-house IT team but needs help with Enterprise Remote Help Desk Solutions. Need: The client's internal team composed of software...read more
Fully Outsourced IT Solutions We support an organization with 350 employees and 20 locations across the state of North Carolina with fully outsourced IT support solutions. Need: The client had a full-time IT Director on staff for a number of years, a local contractor...read more
Remote IT Support for Professional Services Companies We support multiple clients across a number of industries with Remote Help Desk across several states. Where geographically possible, we dispatch as needed. Need: A client in the professional services industry with...read more